How do I place an order?

Ordering with 42Designers is designed to be effortless. Simply add your selected items to the shopping bag, proceed to checkout, and enter your shipping details. Once you have chosen your preferred payment method and confirmed your order, the process is complete. After the order is placed, a member of our team will contact you to verify the details and ensure everything is correct. If you need assistance at any stage, our customer support team is available 24/7. Please feel free to reach out to us anytime via the “Contact” section.

Is registration required to place an order?

Yes, registration is required to complete your purchase. Creating an account takes less than a minute and requires only minimal information. Your personal account allows you to track your order status, review past purchases, and save your favorite items to your Wishlist for quick access.

Can I change or cancel my order?

Since the factory immediately prepares your items for dispatch to our delivery warehouse, orders cannot be canceled once payment has been completed. However, we understand that adjustments may be needed. You are welcome to modify your order or exchange an item for another. To do so, please contact our team as soon as possible after placing the order, and we will be happy to assist you promptly.

Which countries do you ship to?

At 42Designers, we proudly ship to over 200 countries worldwide, including Europe, North America, the United Kingdom, Asia, the Middle East, Australia and Oceania, Latin America, and Africa. Our global reach is supported by trusted carriers such as DHL, FedEx, UPS, and EMS, ensuring reliable and secure delivery wherever you are.

What is the typical shipping time?

Most orders arrive within 7 to 10 days. Please be aware that delivery times may vary depending on customs processing in your country. Regardless, all shipments are delivered directly to your doorstep for your convenience.

Are there any shipping fees?

Shipping is completely free on all orders, regardless of the destination.

How quickly do you dispatch orders?

Orders are forwarded from the factory within one day and typically arrive at our delivery warehouse within 1 to 3 business days. Once received, our team performs a meticulous quality inspection before dispatching your order via the fastest available courier in your country.

Where are you located, and from where do you ship?

Our headquarters and main shipping operations are based in China. Additionally, we have representative offices in Europe and Asia.

Do you have a physical retail store?

42Designers operates exclusively online, allowing us to provide a curated and seamless shopping experience without physical retail locations.

How can I track my order?

Once your order is processed, our team will provide you with detailed tracking information. Each shipment is assigned a tracking number via the fastest courier service available in your country. You can monitor your package’s progress at any time through the official carrier’s website.

What kind of packaging is used for shipments?

Every item is carefully packaged in branded boxes with authentic tags and dusters, reflecting our commitment to quality and presentation. Larger items such as travel bags are packaged according to customs requirements.

Will I be required to pay customs duties?

Customs duties are rare but may apply, primarily for customers within the European Union, typically below 20 euros. To reduce the chance of customs fees, we declare a lower value on shipping documentation when permissible.

What guarantees do I have that I will receive my order?

At 42Designers, we stand firmly behind the security and reliability of every order we fulfill. With over nine years of experience and more than 2,000 completed orders, our reputation is built on meticulous attention to detail and unwavering responsibility throughout the entire process. Every transaction is secured through our encrypted payment system, ensuring your personal and financial information is protected. Upon placing an order, you will receive a unique tracking number, allowing you to monitor your shipment’s progress in real-time. Our dedicated support team is available 24/7 to address any questions or concerns promptly and professionally.

Why should I order from 42Designers?

42Designers is one of a kind. We offer a unique shopping experience by partnering exclusively with selected private factories in China that are not accessible to the general public. This allows us to provide the highest quality items at fair prices. We are committed to helping you find the right fit and are always available to answer your questions. Every order is handled with care to ensure your satisfaction.

What quality guarantees do you offer?

We collaborate exclusively with top-tier private factories in China renowned for their precision and excellence. Our items are crafted to mirror the originals in every detail, from intricate patterns to superior materials and hardware. Prior to shipment, each item undergoes strict quality control to ensure it arrives at its highest standards. Your order will arrive carefully packaged in authentic branded boxes, complete with official tags, underscoring our commitment to quality and presentation. Additionally, upon request, we can provide a detailed photo report of your order before shipping.

Do you have customer reviews?

Our store has a large collection of genuine customer reviews available in the “Reviews” highlight on our Instagram accounts. For privacy reasons, customer names and phone numbers are withheld; however, you may contact our customer support team to access reviews with open-source information, allowing you to independently verify their authenticity.

What payment methods do you accept?

We accept payments via bank cards through the secure payment system on our website, bank transfers, cryptocurrency, PayPal, and Western Union. If you wish to use a payment method not listed on our site, please contact our customer support team.

Is cash on delivery (COD) available?

Due to the international nature of our shipments, cash on delivery is not available. You can conveniently pay for your order online using any of the payment methods listed on our website.

Can I return an item?

We gladly accept returns within 14 days of delivery for items found to be defective. To initiate a return, customers are responsible for shipping the item back to the designated address. Once your return has been processed, your refund will be issued promptly and in full accordance with our policy.

Understanding that returns can be time-consuming and costly, we strive to make the process as convenient as possible by offering alternative solutions. You may choose from a complimentary replacement with your next order, a special gift, or a discount on a future purchase – whichever best suits your needs. Our goal is to ensure your satisfaction while providing flexible options that respect your time and convenience.

Where can I see real photos of your items?

To help you explore our collections with confidence, we share live, real-life photos of all our items on Instagram. Follow us and be the first to discover new arrivals, styling inspiration, and exclusive updates:
• Women’s Account: @42designers_women
• Men’s Account: @42designers_men

Are all products on the website available?

Yes. All items shown on our website are currently in stock and available for purchase. However, in rare cases a particular size or product may be unavailable or recently sold out. If this occurs, our team will promptly reach out after your order is placed to suggest alternatives or arrange a refund.
If you are looking for a specific item that is not listed on the website, simply contact our support team – we will be happy to check availability and assist you further.

How do I choose the right size?

Every item available on 42Designers is sized according to the original item specifications, ensuring accuracy and consistency across our collections. We know that finding the perfect fit is one of the most important parts of shopping online, which is why we offer personalized sizing guidance for every model.

To receive tailored guidance, simply contact our support team with the following details:
• For clothing: your height, weight, and fit preferences.
• For footwear: your foot length or insole measurement.

Our specialists will promptly review your information and recommend the most suitable size for you.

For all commercial inquiries, please reach out to us at:  CustomerCare@42designers.com